---
title: "Microsoft 365 integration"
description: "Outlook, SharePoint and OneDrive have their own integrations; Teams does not. What that means for permissions, actions and approval."
source_name: "Gen8"
source_url: "https://gen8.app/en/integraties/microsoft-365/"
site_home: "https://gen8.app/"
source_description: "Managed AI service for SMEs. We set up, connect and manage; you stay in control."
locale: "en"
copyright: "© 2026 Gen8 VOF · Dutch Chamber of Commerce 92978789 · Delft"
published_at: "2026-09-12T00:00:00.000Z"
modified_at: "2026-10-22T13:48:06.472Z"
---

# Microsoft 365 integration

## Outlook, SharePoint and OneDrive directly — Teams through another route

Microsoft 365 is a collection, not one integration. Gen8 has its own integrations for Outlook mail, Outlook calendar, SharePoint and OneDrive. Not for Microsoft Teams: what a workflow does with Teams is custom development configured per environment. We state that distinction first because it determines what to expect from each component.

[Book an introduction](<https://gen8.app/en/contact/>)

- Permissions stay in force
- EU hosting
- Visible approval

September 12, 2026 · Email, Documents

**Route:** native  
**Components:** Outlook \(mail and calendar\), SharePoint, OneDrive; Microsoft Teams through custom development

## What the integration can do

**Outlook mail.** Search the mailbox, read messages, manage mail and prepare drafts. Sending is disabled by default in our setup.

**Outlook calendar.** Read calendars and appointments and propose or create an appointment.

**SharePoint.** Read sites, lists and document libraries — and prepare documents or list items in your designated location with its existing metadata.

**OneDrive.** Read files from designated folders as answer sources or input for the next step.

**Microsoft Teams.** It has **no** own Gen8 integration. Channel notifications or picking up Teams messages require custom development: the route is selected and built per environment within administrative permissions.

## What you can *automate* with this

A few examples of work you can hand over through this integration. We work out what fits your organisation together during scoping.

### Prepare replies in Outlook

An incoming question is read and a draft answer is ready in Outlook. You review and send it yourself.

### Organize the inbox

Messages in your designated folder are searched, read and organized according to your agreements, so work reaches the right step.

### Propose a follow-up appointment

If an email calls for a meeting, an appointment is prepared as an Outlook calendar proposal. Nothing is silently inserted.

### Record an email decision

A decision made by email becomes a SharePoint document or list item, in your designated location with its existing metadata.

### Answer using a file as source

The workflow searches your designated OneDrive folders and uses the file as an answer source or input for the next step.

### A notification in Teams \(custom development\)

A channel notification when something is ready for review. There is no own integration: we build the route per environment within what your administrators permit.

## Does this work look familiar? Or does your process run on another system?

Tell us which work you want to hand over. We help you think through the integration and route, even if your system is not listed here yet.

[Book an introduction](<https://gen8.app/en/contact/>)

## What access is needed

An administrator configures each Gen8 connection with only the permissions the selected actions need. A workflow using SharePoint as knowledge does not request mailbox access; a workflow writing drafts does not request send permissions.

Scope is especially important in a Microsoft environment, where permissions are often broader than necessary. A designated folder, list or library differs from tenant-wide access. We configure access as narrowly as the integration allows, and your administrator should choose deliberately rather than click through. Processing within Gen8 takes place in the EU; Microsoft processes data in your tenant under your agreements.

## Where approval is required

Reading happens without intervention. Writing starts as a proposal: a draft email is ready in Outlook, a document or list item is visible before reaching SharePoint, and a calendar appointment is proposed rather than silently inserted.

Small, reversible actions can run automatically with logging after a settling-in period. Sending email is not one of them. For everything on the custom Teams route, we deliberately retain approval longer: a route built per environment deserves more visibility than an integration proven repeatedly.

## What we can demonstrate

Outlook mail, Outlook calendar, SharePoint and OneDrive each have their own Gen8 integration with their own tools — hence the native route. Microsoft Teams does not, and we do not soften that detail: a Teams workflow requires custom development and an agreement on building and maintenance; see [MCP, API and custom development](<https://gen8.app/en/integraties/mcp-api-maatwerk/>). For environments partly using Google, see [Google Workspace](<https://gen8.app/en/integraties/google-workspace/>) and the comparison in [Google Workspace or Microsoft 365](<https://gen8.app/en/kennis/workspace-of-microsoft-365/>). Individual components: [SharePoint](<https://gen8.app/en/integraties/sharepoint/>).

gen8 · microsoft 365done

Record an email decision in SharePoint

Plan01Components selected: read Outlook mail, record in SharePoint

Action02Message read in designated folder

Action03Existing file searched for in designated library

Action04Document prepared with existing metadata

Reflect05Teams notification needs custom development: excluded from this run

Proposal ready · a person approves the document

## Frequently asked questions

Can we receive notifications in Teams?

Yes, but not through a ready-made integration. It is a custom route selected and built per environment.

Does a workflow send email on our behalf?

Not in our setup. Preparing an Outlook draft is the starting point; sending remains a human action.

Does the integration get access to the entire tenant?

That is exactly what we want to avoid. We configure designated mailboxes, sites, libraries and folders, and your administrator should make that choice deliberately.

What if we partly use Google?

Mixed environments are the rule rather than the exception. Gmail, Drive and Calendar have their own integrations; see Google Workspace.

## Which systems do you use?

Tell us which process you want to connect. We explain which route fits, which permissions are needed and where people keep making decisions.

[Book an introduction](<https://gen8.app/en/contact/>)

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