---
title: "Knowledge"
description: "Knowledge — The boundary between proposing and executing, made concrete. What an agent does, and what you leave for a person to decide."
source_name: "Gen8"
source_url: "https://gen8.app/en/kennis/"
site_home: "https://gen8.app/"
source_description: "Managed AI service for SMEs. We set up, connect and manage; you stay in control."
locale: "en"
copyright: "© 2026 Gen8 VOF · Dutch Chamber of Commerce 92978789 · Delft"
modified_at: "2026-10-22T19:29:02.193Z"
---

# Knowledge

## Experts with the *right tools*, and what we learn along the way.

We set up and manage AI workflows for SMEs. Here we share the frameworks we use: which processes are suitable, where people decide and what management requires. Your AI grows with your organisation: you keep moving, we manage it.

- [What does an AI agent do in a business process?](<https://gen8.app/en/kennis/wat-doet-een-ai-agent/>)The boundary between proposing and executing, made concrete. What an agent does, and what you leave for a person to decide.itmenselijke-goedkeuringOlivier Hokke · October 21, 2026
- [Google Workspace or Microsoft 365 as a foundation](<https://gen8.app/en/kennis/workspace-of-microsoft-365/>)What your stack means for route, permissions and admin load. An honest comparison, including where the connection runs differently today.itgmailoutlookOlivier Hokke · October 22, 2026
- [The second implementation as proof](<https://gen8.app/en/kennis/tweede-implementatie-als-bewijs/>)Once is a demo, twice is a pattern. What the second implementation demonstrates and what you need to measure.operationsdirectieSasker Soontiëns · October 21, 2026
- [Who owns the AI workflow after delivery?](<https://gen8.app/en/kennis/wie-bezit-de-workflow/>)Ownership, access and a workable exit, agreed up front. Five questions to ask before anything gets built.directieitOlivier Hokke · October 22, 2026
- [Customer service with a visible route to a person](<https://gen8.app/en/kennis/klantenservice-met-menselijke-route/>)Escalation as a visible right, not a hidden exception. Four design rules for automated customer service.servicemenselijke-goedkeuringTijs Berens · October 21, 2026
- [Technical SEO in an AI website workflow](<https://gen8.app/en/kennis/technische-seo-in-een-ai-workflow/>)The boundary between generation and editorial review, applied to technical SEO. What can be automatic and what cannot.marketingOlivier Hokke · October 21, 2026
- [A website built with AI or by yourself: what do you gain?](<https://gen8.app/en/kennis/website-met-ai-of-zelf-bouwen/>)What you gain, what you give up and what you must keep doing yourself when AI builds your website.marketingOlivier Hokke · October 21, 2026
- [AI for accountants: five workflows with control](<https://gen8.app/en/kennis/ai-voor-accountants/>)Five supporting workflows for an accounting firm. Supportive, bounded and each with an explicit review point.financeTijs Berens · October 22, 2026
- [Reusable AI workflows without client data](<https://gen8.app/en/kennis/herbruikbare-workflows/>)Reuse form, not data. What you can copy between clients, and what must stay within each organization.itoperationsOlivier Hokke · October 21, 2026
- [Choosing an internal AI pilot: bounded risk](<https://gen8.app/en/kennis/interne-ai-pilot-kiezen/>)Choose your first AI pilot for learning speed, not the largest promised saving. Four criteria, and why the customer-facing pilot usually waits.directieoperationsSasker Soontiëns · October 21, 2026
- [From AI demo to client process: seven gates](<https://gen8.app/en/kennis/zeven-gates-voor-consultants/>)Seven gates between a working demo and a client process that runs every day. Each gate is a question you answer beforehand.itoperationsSasker Soontiëns · October 21, 2026
- [Connect documents and knowledge without losing permissions](<https://gen8.app/en/kennis/documenten-en-kennis-verbinden/>)The fastest knowledge base is one that ignores permissions. That is why you build it differently, along four design rules.sharepointitSasker Soontiëns · October 22, 2026
- [What data does an AI workflow process?](<https://gen8.app/en/kennis/dataflow-checklist/>)The same eight questions for every workflow. Answer them beforehand, not halfway through the security review.itdirectieOlivier Hokke · October 21, 2026
- [Meeting information into CRM and tasks](<https://gen8.app/en/kennis/meetinginformatie-naar-crm/>)What may flow from a conversation into the CRM is a choice, not a technical detail. Make that choice deliberately.menselijke-goedkeuringTijs Berens · October 21, 2026
- [Connecting systems: which route should you choose?](<https://gen8.app/en/kennis/systemen-koppelen-routes/>)The same connection can follow five routes. The right choice depends on permissions, maintenance and how quickly you want results.itmcpmaatwerkOlivier Hokke · October 21, 2026
- [Five AI workflows in professional services](<https://gen8.app/en/kennis/zakelijke-dienstverlening-workflows/>)Five familiar workflows, with the review point and the boundary you are better off respecting for each one.operationsdirectieTijs Berens · October 21, 2026
- [Management reporting: AI or BI?](<https://gen8.app/en/kennis/rapportage-ai-of-bi/>)Use AI for the interpretation, not the arithmetic. That keeps your reporting verifiable while still saving work.financeTijs Berens · October 22, 2026
- [Internal knowledge base with AI: sources and permissions](<https://gen8.app/en/kennis/interne-kennisbank-met-ai/>)Three things make an internal knowledge base useful: the source, permission and date. If one is missing, usage drops off.itread-onlySasker Soontiëns · October 22, 2026
- [Document processing: extraction is step one](<https://gen8.app/en/kennis/documenten-verwerken-extractie/>)Extracting the fields almost always works. What follows determines whether document processing actually saves time.financeSasker Soontiëns · October 21, 2026
- [Processing emails with AI: from intake to approval](<https://gen8.app/en/kennis/emails-automatisch-verwerken/>)Not the entire inbox in one go, but four steps you configure, measure and reverse separately.servicemenselijke-goedkeuringTijs Berens · October 22, 2026
- [Transcript, summary or action items?](<https://gen8.app/en/kennis/transcript-samenvatting-of-acties/>)Do not ask for all three. What you need follows from what must happen after the meeting, and each product has a different cost.Sasker Soontiëns · October 21, 2026
- [From transcript to action after a meeting](<https://gen8.app/en/kennis/van-transcript-naar-actie/>)A summary nobody opens changes nothing. How a meeting decision actually ends up on a board.Sasker Soontiëns · October 21, 2026
- [Updating CRM with AI: fields and rollback](<https://gen8.app/en/kennis/crm-bijwerken-met-ai/>)Not every CRM field can tolerate an automatic update. Three categories, each with its control level and way back.hubspotsalesforceTijs Berens · October 21, 2026
- [Sales follow-up without uncontrolled writes](<https://gen8.app/en/kennis/salesopvolging-zonder-crm-writes/>)Automating follow-up need not mean write permissions. Keep the CRM reliable while speeding up the work.hubspotmenselijke-goedkeuringTijs Berens · October 21, 2026
- [From AI idea to production in five decisions](<https://gen8.app/en/kennis/van-idee-naar-productie/>)A pilot rarely fails on technology. These five decision points determine whether an idea reaches production.directieoperationsSasker Soontiëns · October 21, 2026
- [AI, fixed rules or RPA: what fits where?](<https://gen8.app/en/kennis/ai-regels-of-rpa/>)Choose technology based on the shape of the problem, not the newest term. Three criteria that settle the choice in minutes.operationsitOlivier Hokke · October 21, 2026
- [Which processes can you automate with AI?](<https://gen8.app/en/kennis/processen-automatiseren-besliskader/>)Four questions determine whether a process suits AI. In some cases, automation is the wrong answer.operationsdirectieSasker Soontiëns · October 21, 2026

## Want to apply these frameworks to your organisation?

Book an introduction. During scoping, we apply them to your goals, then we set up and manage the workflows.

[Book an introduction](<https://gen8.app/en/contact/>)