---
title: "Decisions and control — Knowledge"
description: "Choose, set limits and manage: which route fits, who owns it and what a workflow costs after delivery. — The boundary between proposing and executing, made…"
source_name: "Gen8"
source_url: "https://gen8.app/en/kennis/category/besliskaders/"
site_home: "https://gen8.app/"
source_description: "Managed AI service for SMEs. We set up, connect and manage; you stay in control."
locale: "en"
copyright: "© 2026 Gen8 VOF · Dutch Chamber of Commerce 92978789 · Delft"
modified_at: "2026-10-22T19:29:02.193Z"
---

# Decisions and control — Knowledge

## Decisions and control

Choose, set limits and manage: which route fits, who owns it and what a workflow costs after delivery.

- [What does an AI agent do in a business process?](<https://gen8.app/en/kennis/wat-doet-een-ai-agent/>)The boundary between proposing and executing, made concrete. What an agent does, and what you leave for a person to decide.itmenselijke-goedkeuringOlivier Hokke · October 21, 2026
- [The second implementation as proof](<https://gen8.app/en/kennis/tweede-implementatie-als-bewijs/>)Once is a demo, twice is a pattern. What the second implementation demonstrates and what you need to measure.operationsdirectieSasker Soontiëns · October 21, 2026
- [Who owns the AI workflow after delivery?](<https://gen8.app/en/kennis/wie-bezit-de-workflow/>)Ownership, access and a workable exit, agreed up front. Five questions to ask before anything gets built.directieitOlivier Hokke · October 22, 2026
- [Reusable AI workflows without client data](<https://gen8.app/en/kennis/herbruikbare-workflows/>)Reuse form, not data. What you can copy between clients, and what must stay within each organization.itoperationsOlivier Hokke · October 21, 2026
- [Choosing an internal AI pilot: bounded risk](<https://gen8.app/en/kennis/interne-ai-pilot-kiezen/>)Choose your first AI pilot for learning speed, not the largest promised saving. Four criteria, and why the customer-facing pilot usually waits.directieoperationsSasker Soontiëns · October 21, 2026
- [From AI demo to client process: seven gates](<https://gen8.app/en/kennis/zeven-gates-voor-consultants/>)Seven gates between a working demo and a client process that runs every day. Each gate is a question you answer beforehand.itoperationsSasker Soontiëns · October 21, 2026
- [What data does an AI workflow process?](<https://gen8.app/en/kennis/dataflow-checklist/>)The same eight questions for every workflow. Answer them beforehand, not halfway through the security review.itdirectieOlivier Hokke · October 21, 2026
- [Connecting systems: which route should you choose?](<https://gen8.app/en/kennis/systemen-koppelen-routes/>)The same connection can follow five routes. The right choice depends on permissions, maintenance and how quickly you want results.itmcpmaatwerkOlivier Hokke · October 21, 2026
- [Five AI workflows in professional services](<https://gen8.app/en/kennis/zakelijke-dienstverlening-workflows/>)Five familiar workflows, with the review point and the boundary you are better off respecting for each one.operationsdirectieTijs Berens · October 21, 2026
- [From AI idea to production in five decisions](<https://gen8.app/en/kennis/van-idee-naar-productie/>)A pilot rarely fails on technology. These five decision points determine whether an idea reaches production.directieoperationsSasker Soontiëns · October 21, 2026
- [AI, fixed rules or RPA: what fits where?](<https://gen8.app/en/kennis/ai-regels-of-rpa/>)Choose technology based on the shape of the problem, not the newest term. Three criteria that settle the choice in minutes.operationsitOlivier Hokke · October 21, 2026
- [Which processes can you automate with AI?](<https://gen8.app/en/kennis/processen-automatiseren-besliskader/>)Four questions determine whether a process suits AI. In some cases, automation is the wrong answer.operationsdirectieSasker Soontiëns · October 21, 2026