---
title: "Email — Knowledge"
description: "Workflows that start or end in a mailbox: triage, follow-up and drafts. — What your stack means for route, permissions and admin load. An honest comparison,…"
source_name: "Gen8"
source_url: "https://gen8.app/en/kennis/category/e-mail/"
site_home: "https://gen8.app/"
source_description: "Managed AI service for SMEs. We set up, connect and manage; you stay in control."
locale: "en"
copyright: "© 2026 Gen8 VOF · Dutch Chamber of Commerce 92978789 · Delft"
modified_at: "2026-10-22T13:48:14.670Z"
---

# Email — Knowledge

## Email

Workflows that start or end in a mailbox: triage, follow-up and drafts.

- [Google Workspace or Microsoft 365 as a foundation](<https://gen8.app/en/kennis/workspace-of-microsoft-365/>)What your stack means for route, permissions and admin load. An honest comparison, including where the connection runs differently today.itgmailoutlookOlivier Hokke · October 22, 2026
- [Customer service with a visible route to a person](<https://gen8.app/en/kennis/klantenservice-met-menselijke-route/>)Escalation as a visible right, not a hidden exception. Four design rules for automated customer service.servicemenselijke-goedkeuringTijs Berens · October 21, 2026
- [Processing emails with AI: from intake to approval](<https://gen8.app/en/kennis/emails-automatisch-verwerken/>)Not the entire inbox in one go, but four steps you configure, measure and reverse separately.servicemenselijke-goedkeuringTijs Berens · October 22, 2026