--- title: "Privacy policy" description: "How Gen8 processes personal data: the data we collect, what we use it for, how long we retain it and your rights." source_name: "Gen8" source_url: "https://gen8.app/en/privacy-policy/" site_home: "https://gen8.app/" source_description: "Managed AI service for SMEs. We set up, connect and manage; you stay in control." locale: "en" copyright: "© 2026 Gen8 VOF · Dutch Chamber of Commerce 92978789 · Delft" published_at: "2026-10-20T21:10:12.089Z" modified_at: "2026-10-21T17:30:09.634Z" --- # Privacy policy Updated: 21 October 2026 Gen8 VOF and its affiliated companies \("Gen8", "we", "us" or "our"\) attach great importance to handling your \("User" or "you"\) personal data with care. As a data processor, we are responsible for processing and protecting your personal data. Gen8 complies with applicable laws and regulations, of which the General Data Protection Regulation \(GDPR\) is the most important. Please read this privacy policy \("Privacy Policy"\) carefully before using Gen8's services. By using the Services through the organisation you work for, you agree to the contents of this Privacy Policy. This Privacy Policy applies to people residing in the European Economic Area \(EEA\), Switzerland or the United Kingdom. Different rules and conditions may apply to residents outside these regions. ## 1. Data controller Gen8, based in Delft, the Netherlands, is the data controller for users in the EEA and Switzerland. This entity is responsible for processing personal data as described in this policy. ## 2. Personal data we collect Personal data you provide: - Account information: When you create an account with Gen8, we collect details such as your full name, email address and telephone number. If you purchase a licence, we also collect payment information \(credit card details, bank account numbers\) and a history of your transactions through a third party called Stripe, Inc. Its privacy policy applies to the processing of payment data; see [here](). This information is essential for identification and billing purposes. - User content: Information you provide to us through uploads, documentation and feedback while using Gen8's services. This may include text, documents, images or any other material that users actively share. - Communication information: Data arising from interactions with our customer service team, including emails, chats and any other forms of communication with our team. - Social media information: If you use or interact with our social media pages, we may collect data you provide there, such as your username and other contact details. The platforms concerned may also provide us with statistics and analyses of your interaction with our content. Cookies on this website \(gen8.app\): - Necessary storage: We remember your cookie choice so that we do not ask you again on every visit. - Analytics cookies \(Google Analytics 4\): Only if you give permission in the cookie notice do we use Google Analytics to measure how the website is used so that we can improve it. Refusing is as easy as accepting, and we do not load Google Analytics without consent. Google's advertising features are disabled. - Changing your choice: Use the "Privacy choices" button at the bottom of every page to change your choice or withdraw consent at any time. Cookies in the Gen8 platform: - Session cookies: Used while you use the Platform, including to keep you logged in, and automatically deleted when the browser is closed or the session expires. - Analytics cookies: Enable Gen8 to improve the Platform. - Tracking cookies: Used only with your consent. Automatically collected data: - Log data: Whenever you access our services, we collect data that your browser or device sends automatically. This includes your IP address, browser type, browser settings, the date and time of your request, and your interactions with the services. - Usage data: Data relating to your interactions with our services, including content viewed, features used and other activities. - Device information: Details about the device you use to access our services, such as device type, operating system, device IDs and browser type. Information from other sources: We may receive personal data from third parties, such as marketing and security partners. This information helps us improve our services and protect them against fraud and misuse. ## 3. How we use personal data We process personal data for the following purposes: - Service delivery: To provide personalised services, manage accounts and offer customer support. - Service improvement: To analyse user interactions to improve features, measure the effectiveness of our services and develop new features. - Communication: To send messages to users, including technical updates, service information and marketing messages. - Security: To detect and prevent fraudulent activities and ensure the integrity of our IT system. This includes using security measurements carried out by trusted service providers. - Legal compliance: To comply with applicable laws and regulations and protect the rights and property of Gen8, our users and third parties. ## 4. Disclosure of personal data Gen8 shares personal data in specific circumstances: - Service providers and partners: To perform services on our behalf, such as hosting, payment processing and customer service. These third parties have access only to the personal data necessary for their services and are contractually bound by strict privacy obligations. - Business transactions: In the event of a merger, acquisition or sale of business assets, personal data may be transferred to the entity concerned. - Legal and security reasons: Disclosure may occur if required by law, or if we have good reason to believe it is necessary for legal proceedings, to prevent fraud or to ensure individuals' safety. - Affiliated companies: Within the group, provided that personal data is processed in accordance with the current privacy policy. ## 5. Retention Gen8 retains your personal data only for as long as necessary to meet our obligations, resolve disputes and enforce our agreements. The retention period varies depending on the type of data, legal requirements and the services required. ## 6. Your rights You have the following rights regarding your personal data: - Right of access: The ability to see which personal data we have collected about you. - Right to rectification: You may request correction of inaccurate or incomplete data. - Right to erasure: In certain circumstances, you may ask us to erase your data. - Right to restriction of processing: You may request restriction of processing in certain cases. - Right to data portability: The right to receive your data in a structured format. - Right to object: You may object to the processing of your data, particularly processing for direct marketing. You can exercise these rights by contacting Gen8 or through the tools available in your account settings. ## 7. Children Our services are not intended for children under the age of 13. If we discover that we have collected personal data from a child under 13 without parental consent, we will delete that data as soon as possible. Parental consent is required for children between 13 and 18 years of age. ## 8. Legal bases for processing Our data processing is based on contractual necessity to provide our services, legal obligations, legitimate interests and, where appropriate, your consent. ## 9. Data transfers When transferring personal data outside the EEA, Switzerland or the UK, we ensure appropriate safeguards, such as standard contractual clauses, in accordance with data protection regulations, to protect your privacy. ## 10. Changes to the Privacy Policy Gen8 may update the Privacy Policy. Changes are published on our website, and in some cases we notify users by email or through direct announcements in our services. ## 11. Contact us If you have any questions or concerns about this Privacy Policy, please contact our support team at [info@gen8.app](). You can also contact our team at this email address about matters concerning the processing of personal data. - Gen8 VOF - Website: [https://gen8.app/]() - Address: Schieweg 15Y41, 2627 AN Delft - Chamber of Commerce number: 92978789 - VAT number: NL866236892B01